Refund policy

Return and Refund Policy for Corvuz

LAST UPDATED: 11/27/2024

Thank you for shopping with Corvuz! We hope you love your purchase, but if for any reason you’re not completely satisfied, we’re here to help. Please read our Return and Refund Policy carefully before making a return.

1. Return and Refund Eligibility

We want to ensure that our customers are completely satisfied with their purchases. However, we can only accept returns and offer refunds under the following conditions:

  • Unused & Unopened Items: We can only process returns and refunds for items that have not been used, worn, washed, or opened. The item must be in its original, unopened packaging with all tags, labels, and accessories intact.
  • Return Timeframe: Returns must be requested within [X] days from the date of delivery or purchase.
  • Proof of Purchase: You must provide a valid proof of purchase (receipt, order confirmation email, or order number) to process the return or refund.

2. Non-Returnable Items

Unfortunately, some items are not eligible for returns or refunds, including:

  • Sale or clearance items (unless defective)
  • Personalized or custom-made products
  • Underwear, swimwear, or any intimate apparel
  • Items purchased after the return window has passed

If you believe that the product is defective or was damaged during shipping, please refer to our Damaged or Defective Items section below.

3. How to Initiate a Return

To initiate a return or refund, please follow these steps:

  1. Contact Us: Email us at [Insert contact email] with your order number and a brief explanation of the reason for your return.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RAN) and the return instructions. Please note that returns without prior authorization will not be accepted.
  3. Pack the Item: Carefully pack the item in its original packaging, ensuring it is unused, unopened, and in its original condition.
  4. Return Shipping: You will be responsible for the return shipping costs unless the item is defective or incorrect. Please use a trackable shipping service to ensure your return is safely delivered to us.

4. Refund Process

Once we receive and inspect the returned item:

  • Approval of Refund: If your return is approved, we will process your refund to the original payment method. Please allow up to 15-30 business days for your refund to be reflected in your account, depending on your bank or payment provider.
  • Partial Refunds: If the returned item is opened or used, or if it does not meet the conditions outlined above, we may issue a partial refund or deny the return.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [corvuzbusiness@gmail.com] with the following details:

  • Your order number
  • A description of the issue
  • Photos of the damaged or defective item (if applicable)

We will arrange for a return at no cost to you and either send a replacement or process a full refund based on your preference.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order for the item you'd like.

7. Shipping Fees

  • Return Shipping Costs: Return shipping fees are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • Original Shipping Fees: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

8. Final Sale Items

Items marked as final sale are not eligible for returns or refunds. This includes items purchased on clearance or with deep discounts. Please review product descriptions carefully before purchasing.

9. Contact Us

If you have any questions or need further assistance with your return, please feel free to contact us at:

Corvuz Customer Service
Email: corvuzbusiness@gmail.com
Phone: +639811368617
Address: 123 San Juan 1 Lapasan Cagayan De Oro City Philippines

Summary of Key Points:

  • Returns accepted only for unused and unopened items.
  • Returns must be requested within 30 days of purchase.
  • Proof of purchase is required for all returns.
  • Customer responsible for return shipping costs unless the item is defective or incorrect.